Resolution Webinars

 

Our webinars provide a digital platform for members to participate in regular collaborative e-learning sessions. Through keynote talkers, workshops and interactive discussions, we cover a range of issues thematically important for businesses and their customers. 

Dates
Resolution Webinar 21st May
Thu, May 21
Webinar
May 21, 2:00 PM
Webinar
Join us on the Resolution Webinar this week with our Guest Speaker, Prof. Moira Clark, Director of the Henley Centre for Customer Management, as we discuss ways in which businesses can take proactive measures to move forward during these challenging times.
Resolution Webinar 14th May
Thu, May 14
Webinar
May 14, 2:00 PM – 3:00 PM GMT+1
Webinar
Featuring guest speaker Adrian Morley from the Co-op discussing the challenges they've faced in retail and vulnerability throughout COVID-19. There will also be updates on consumer complaint data & stories highlighted in the media.
Resolution Webinar 7th May
Thu, May 07
Webinar
May 07, 2:00 PM – 3:00 PM GMT+1
Webinar
Featuring guest speaker Geoff McDonald talking about supporting the mental health of staff at this time. There will also be updates on consumer complaint data & stories highlighted in the media.
Resolution Webinar 30th April
Thu, Apr 30
Webinar
Apr 30, 2:00 PM – 6:00 PM GMT+1
Webinar
Featuring guest speaker Sharon Darcy discussing resilience, vulnerability and issues around sustainability. There will also be updates on consumer complaint data & stories highlighted in the media.
Resolution Webinar 23rd April
Thu, Apr 23
Webinar
Apr 23, 2:00 PM – 3:00 PM GMT+1
Webinar
Featuring guest speaker Helen Pettifer who will be discussing vulnerability during COVID-19. There's also an update from CIVEA on their current activities and guidance. We will also update on consumer complaint data & stories highlighted in the media.
Resolution Webinar 16th April
Thu, Apr 16
Webinar
Apr 16, 2:00 PM – 6:00 PM GMT+1
Webinar
Featuring guest speaker Alison Mackey discussing behavioural risks to customers during COVID-19. There will be updates on consumer complaint data & stories highlighted in the media.
Resolution Webinar 9th April
Thu, Apr 09
Webinar
Apr 09, 2:00 PM – 3:00 PM GMT+1
Webinar
Featuring guest speaker Sarah Laurence who will be discussing new best practice in complaint handling. There will be an update from Ofwat on their current activities. There will be updates on consumer complaint data & stories highlighted in the media.
Resolution Forum
Thu, Mar 19
The Law Society
Mar 19, 9:00 AM – 6:00 PM
The Law Society, 113 Chancery Ln, Holborn, London WC2A 1PL, UK
The Resolution forum brings businesses and organisations from across sectors together to raise the bar collectively in complaint handling.

Resolution Forum

Supporting Cross-Sector Collaboration

Contact Us

To learn more, don’t hesitate to get in touch

  • White LinkedIn Icon

© 2020 Resolution Forum