Thu, 09 Apr | Webinar

Resolution Webinar 9th April

Featuring guest speaker Sarah Laurence who will be discussing new best practice in complaint handling. There will be an update from Ofwat on their current activities. There will be updates on consumer complaint data & stories highlighted in the media.
Registration is Closed
Resolution Webinar 9th April

Time & Location

09 Apr 2020, 14:00 – 15:00 BST
Webinar

About The Event

The Resolution Webinar enables senior professionals froma cross sectors to come together to share ideas around best practice in customer care, vulnerability and complaint handling.

Agenda

Chair: Mark Pearce, Resolver Group

Data Insights Talk: Patrick O'Connor, Egeria Insights

Consumer Media Impact: Martyn James, Resolver Group

Guest Speaker: Sarah Lawrence

Policy Update: Ofwat

Group Discussion

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