Thu, 23 Apr | Webinar

Resolution Webinar 23rd April

Featuring guest speaker Helen Pettifer who will be discussing vulnerability during COVID-19. There's also an update from CIVEA on their current activities and guidance. We will also update on consumer complaint data & stories highlighted in the media.
Registration is Closed
Resolution Webinar 23rd April

Time & Location

23 Apr 2020, 14:00 – 15:00 BST
Webinar

About The Event

The Resolution Webinar enables senior professionals froma cross sectors to come together to share ideas around best practice in customer care, vulnerability and complaint handling.

Agenda

Chair: Mark Pearce, Resolver Group

Data Insights Talk: Patrick O'Connor, Egeria Insights

Consumer Media Impact: Martyn James, Resolver Group

Guest Speaker: Helen Pettifer, Helen Pettifer Training

Policy Update: CIVEA

Group Discussion

Registration is Closed

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