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Collaborate to Innovate.

Resolution Forum


Welcome to the Resolution Forum, the home of cross-sector collaboration in the UK.


Our members represent regulated and non-regulated firms, regulators, ombudsman, government departments, policy advisors, public sector bodies, charities, customer experts, consultants and consumer rights bodies.  


Through our events, webinars, reports, insights and network of experts, we come together to collectively raise standards for the fair treatment of customers.

 Customer Focused

The Resolution Forum covers subjects close to the heart of any organisation keen to improve its customer engagement and to raise standards in the support they provide to front-line staff.

Our members lead the way in their respective sectors in customer support. We help them to stay there through collaborative support, regulatory guidance, consumer insights, expert advice and training.


Some of the topics our members improve their knowledge in include:

If you would like to join our network,

get in touch today

Member Services

Business Meeting

What People Say

“A really useful and insightful event, of value to anyone with an interest in complaints and complaints handling across all industries. The level of presentations and discussion was very high, with a wide range of perspectives and experiences represented.”​


—  Nigel Cates, Head of Collections and Recoveries, HSBC

In Association with

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Resolution Forum

Supporting Cross-Sector Collaboration

Contact Us

To learn more, don’t hesitate to get in touch

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